Technical Support
Troubleshooting: Assisting customers in diagnosing and resolving technical issues with products or services.
Installation support: Guiding customers through the installation or setup process of products.
Product support: Providing information about product features, capabilities, and limitations.
Maintenance and repair: Offering guidance on maintaining and repairing products to ensure optimal performance.
Remote assistance: Using remote tools to access and troubleshoot customer systems if necessary.
Escalation handling: Managing and escalating complex issues to higher levels of technical support if required